Your Privacy Matters: KarriWorks is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data in compliance with the Australian Privacy Act 1988.
1. Information We Collect
1.1 Personal Information
We collect the following types of personal information:
- Account Information: Name, email address, phone number, ABN (for workers)
- Profile Information: Work experience, skills, certifications, location preferences
- Payment Information: Bank account details (BSB, account number) for workers
- Company Information: Company name, ABN, business address (for companies)
- Documents: CVs, certifications, identification documents
1.2 Usage Information
- IP address and device information
- Browser type and version
- Pages visited and time spent on the Platform
- Job applications and work history
2. How We Use Your Information
We use your personal information for the following purposes:
- Account Management: Creating and maintaining your account
- Matching Services: Connecting workers with suitable job opportunities
- Payment Processing: Facilitating payments between workers and companies
- Communication: Sending notifications about jobs, applications, and account updates
- Platform Improvement: Analyzing usage patterns to improve our services
- Legal Compliance: Meeting our legal obligations under Australian law
- Fraud Prevention: Detecting and preventing fraudulent activities
3. Information Sharing
3.1 With Other Users
- Workers: Your profile, skills, and certifications are visible to companies when you apply for jobs
- Companies: Your company information is visible to workers viewing job postings
3.2 With Third Parties
We may share your information with:
- Payment Processors: Stripe for processing payments securely
- Cloud Services: Supabase for secure data storage and authentication
- Analytics Providers: For understanding Platform usage (anonymized data only)
3.3 Legal Requirements
We may disclose your information if required by law, court order, or to:
- Comply with legal obligations
- Protect our rights and property
- Prevent fraud or illegal activities
- Protect the safety of our users
4. Data Security
We implement industry-standard security measures to protect your data:
- Encryption: All data is encrypted in transit (HTTPS) and at rest
- Access Controls: Strict access controls limit who can view your data
- Secure Storage: Data is stored on secure Australian-based servers
- Regular Audits: We conduct regular security audits and updates
Banking Information: Your bank account details are encrypted and stored securely. We never share this information with third parties except as required for payment processing.
5. Your Rights
Under Australian privacy law, you have the right to:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Objection: Object to certain uses of your data
- Portability: Request your data in a portable format
- Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
6. Data Retention
We retain your personal information for as long as:
- Your account is active
- Needed to provide our services
- Required by law (e.g., tax records for 7 years)
- Necessary to resolve disputes or enforce agreements
When you delete your account, we will delete or anonymize your personal information within 30 days, except where we're legally required to retain it.
7. Cookies and Tracking
We use cookies and similar technologies to:
- Keep you signed in
- Remember your preferences
- Understand how you use the Platform
- Improve our services
You can control cookies through your browser settings, but this may affect Platform functionality.
8. Children's Privacy
KarriWorks is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. International Data Transfers
Your data is primarily stored in Australia. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy law.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the updated policy on our Platform
- Sending an email to your registered email address
- Displaying a prominent notice on the Platform
Continued use of the Platform after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, contact us:
12. Complaints
If you're not satisfied with our response to a privacy concern, you can lodge a complaint with:
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Your Trust is Important: We are committed to transparency and protecting your privacy. If you ever have concerns about how we handle your data, please don't hesitate to contact us.